Frequently Asked Questions

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

    support@endsandoddity.com

  • Yes, we do! Please contact us at support@endsandoddity.com for pricing and shipping quotes.

  • Right now, we only ship to the United States.

    Contact us for rates outside of the United States. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

  • We use estimated pricing from USPS, UPS, and FedEx. All items are typically priced and shipped with USPS Priority Mail.

    We are not responsible for delays due to weather or holiday mailing schedules.

  • Cancellation Policy for Ends & Oddity

    At Ends & Oddity, each item is thoughtfully designed and often made to order or produced in limited quantities. Because of the unique and handcrafted nature of our products, we do not accept cancellations once an order has been placed.

    When you place an order, materials may be sourced, production may begin, or the item may already be in preparation for shipment. Due to this individualized process, we are unable to halt or reverse orders without impacting our workflow and resources.

    We encourage all customers to carefully review product details, customization options, and shipping information before completing a purchase to ensure the item is exactly what you want.

    If you have any questions before ordering, please don’t hesitate to contact us at support@endsandoddity.com—we’re happy to clarify any details so you can shop with confidence.

    In the rare event that there is an issue with your order, such as damage or an error on our part, please reach out to us, and we will work with you to make it right.

    By placing an order with Ends & Oddity, you acknowledge and agree to this cancellation policy.

  • Refunds & Exchanges Policy for Ends & Oddity

    At Ends & Oddity, each item is carefully crafted and often one-of-a-kind or made in small batches. Because of the unique and handmade nature of our products, we generally do not accept returns, refunds, or exchanges for change-of-mind purchases.


    However, your satisfaction is important to us, and we will gladly assist in the following situations:

    Damaged or Defective Items 

    If your order arrives damaged or defective, please contact us within 7 days of delivery at support@endsandoddity.com. Include your order number and clear photos of the issue. We will work with you to offer a replacement, exchange, or refund as appropriate.

    Incorrect Orders 

    If you receive the wrong item due to an error on our part, please reach out within 7 days of delivery. We will correct the issue at no additional cost to you.

    Exchanges 

    Due to the limited and unique nature of our inventory, exchanges may not always be possible. If an exchange is approved, it will be based on product availability. Customers may be responsible for return shipping costs unless the exchange is due to an error or defect.

    Non-Returnable Items 

    We do not accept returns or refunds for:

    - Custom or personalized items 

    - Items that have been used, altered, or damaged after delivery 

    - Orders where the customer has entered incorrect shipping or product details 

    Return Shipping 

    If a return is approved, items must be sent back in their original condition and packaging. Return instructions will be provided by us. Unauthorized returns may not be accepted.

    Processing Refunds 

    Approved refunds will be issued to the original payment method. Please allow several business days for processing once the return is received and inspected.

    We encourage you to carefully review product descriptions, sizing, and photos before purchasing. If you have any questions, feel free to contact us prior to ordering—we’re happy to help ensure you find the perfect item.

    By placing an order with Ends & Oddity, you agree to this Refunds & Exchanges Policy.

  • Privacy Policy for Ends & Oddity

    Last Updated: 6/2/2026

    At Ends & Oddity, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our online store or make a purchase.

    Information We Collect:

    We may collect personal information that you provide directly to us when you place an order, contact us, or interact with our shop. This information may include your name, email address, shipping address, payment details, and any other information you choose to provide.

    How We Use Your Information:

    We use the information we collect to process and fulfill your orders, communicate with you about your purchase, and provide customer support. Additionally, we may use your information to:

    • Send you updates, promotions, and newsletters related to our shop, but only if you have given us permission to do so. 

    • Comply with legal obligations, resolve disputes, and enforce our shop policies.

    Data Retention:

    We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations. If you wish to delete or amend your personal information, please contact us at support@endsandoddity.com.

    Data Sharing and Disclosure:

    We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with certain third-party service providers who assist us in running our business and providing services to you. These service providers include shipping and delivery companies and payment processors. We ensure that these third parties uphold the same security and confidentiality standards we do.

    Cookies and Similar Technologies:

    We may use cookies and similar technologies to enhance your browsing experience on our store. Cookies are small pieces of data stored on your device that help us analyze website traffic and improve our services. You can adjust your browser settings to refuse cookies, but this may impact certain functionalities of our store.

    Your Rights:

    You have the right to access, update, or delete your personal information. If you have any concerns about your data or would like to exercise any of these rights, please contact us at support@endsandoddity.com.


    Security:

    We prioritize the security of your personal information and take appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

    Changes to this Privacy Policy:

    We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the effective date will be revised accordingly.


    By visiting and making purchases from Ends & Oddity, you consent to the practices described in this Privacy Policy.

    If you have any questions or concerns about our privacy practices, please contact us at support@endsandoddity.com.

    Ends & Oddity 

    support@endsandoddity.com